Digical Internet Banking (2024)

How Bank protect you
How to protect yourself
Types of online frauds
Frequently asked questions about security

How Bank protect you

Alex Bank Internet Banking service incorporates industry-leading safety features that give you greater security and peace of mind as you manage your money. Taking some common-sense steps to help protect yourself adds an extra layer of protection to your online experience.

To help ensure you're on the real Alex Bank website https://www.alexbank.com/ . Check the following before you logging:

2. Internet banking security guarantee:

We avail a secure and protected Internet Banking that helps in protection against fraudulent Online Banking transactions, secures your financial information and covers the timely processing of your payments.

3. Verify account activity

Internet Banking provides you with a convenient way to review your payments activity and detect fraud earlier. If you encounter a questionable activity on your account, internet banking helps in early identification of fraudulent activities and prompt intervention from the bank.

4. Security technology

Internet Banking uses industry-standard security protocols that avails a secure environment for the relevant personal / financial information and credentials.

How to protect yourself

Secure your computer.

Here are some ways you can secure your computer to help protect your information.

Equip your computer with:

Comprehensive Antivirus & Antispyware software
Up-to-date browser software
Firewall software

Create strong passwords:

Avoid passwords having personal information like birthday or a pet's name
Don't choose passwords using dictionary words, names or parts of names, phone numbers, dates, etc.
Choose passwords that are strong ; easy to remember and very hard to be guessed
Never share them or write them down
Choose a different password for each account. For example, using the same password on bank accounts and social media may increase risk of identity theft or fraud.
Create passwords according to the Internet Banking password requirements

Browse safely

To help ensure you're on the real Alex Bank site before you sign in, check your browser bar
Ensure proper security settings are in place like up-to-date antivirus software as well as updated applications and operating systems
Be cautious about downloading applications. Only install applications that come from trusted, well-known sites
Avoid using your Internet Banking services over public or free Wi-Fi and ensure sending information over unprotected connections
Turn on the browser's pop-up blocker
Avoid accessing financial accounts from multiple computers or devices
Never proceed with processing an online shopping transaction if a certificate error is received. If multiple errors occur and the transaction can't be completed, consider calling the company or finding another company that offers the same product.
Don't select "remember passwords". If this is chosen, anyone with access to your computer can sign-in as you.
Don't allow websites to keep credit or debit card information

Types of online frauds

Phishing and spoofing emails ask you to go to a fake website that looks like Alex Bank and provide your personal account information. These emails may even ask you to call a phone number and provide account information.

Ways to identify phishing and spoofing emails include:

Requests for personal information. Alex Bank emails will never ask you to reply in an email with any personal information such as your Social Security number, ATM or PIN.
Urgent appeals. We will never claim your account may be closed if you fail to confirm, verify or authenticate your personal information via email.
Messages about system and security updates. We will never claim the need to confirm important information due to upgrades and state that you must update your information online.
Offers that sound too good to be true. For example, you may be asked to fill out a short customer service survey in exchange for money, then be asked to provide your account number to receive the credit.
Obvious typos and other errors. These are often the mark of fraudulent emails and websites. Be on the lookout for typos or grammatical errors, awkward writing and poor visual design.

Ways to protect against phishing and spoofing:

To help ensure you're on the real Alex Bank site before you sign in, check your browser bar
Delete any suspicious email you receive before clicking any links or replying to it

Malware

Malware, short term for malicious software, includes Viruses, Spyware and Trojans that are designed to infiltrate or damage a computer system, steal personal information and commit fraud.

Frequently asked questions about security

I have received a suspicious email, what do I do?

Alexbank and / or its agents will never ask the customers for financial/demographics/login information by e-mail or any other communication method.

If you received a potentially fraudulent or suspicious email, don't respond to it while contact Alexbank contact center while not responding to the email.

Is Digital Banking affected by the heartbleed bug?

I have a message from the fraud team, what do I do?