My Account App | Midco Account & Billing Support (2024)

My Account App

In addition to My Account online, you can also access your account through the Midco My Account App. Manage your account from your phone using your login details for My Account online.1

  • View your statement and pay your bill.
  • Manage account details, users and profile.
  • Set notification preferences.
  • Get important account notifications.
  • Explore your current plans and equipment.
  • Activate, troubleshoot or reboot your equipment.
  • Track equipment shipping and activate new equipment.
  • See current service outage updates.
  • Add your upcoming appointments to your calendar.
  • Access troubleshooting tips and more.

Download the free app from the App Store® or Google Play™ today.2 After downloading the app, register for My Account if you haven’t already – or enter your My Account login credentials.

My Account App | Midco Account & Billing Support (1) My Account App | Midco Account & Billing Support (2)

Account balance, statement and billing

You can check your account balance, past and current billing statements and more. For guidance, visit our Statement support page.

Making payments

Depending on your preference, yYou can set up automatically monthly payments or pay your bill manually. Many customers prefer auto pay for the peace of mind it provides knowing your bill is always paid.

See how you can set up auto pay.
Learn how to make a one-time payment.

Reboot Devices

You can reboot your modem and TV equipment through the app, with the exception of TiVo® equipment. For help with TiVo, visit our TiVo reboot support.

  1. Log in to My Account or the My Account app.
  2. In the navigation bar, tap Services. Select Manage for internet service.
  3. Tap Reboot Equipment in the Equipment section.
  4. Once power is restored, wait up to 10 minutes for the modem to come back online. Modem lights should be solid (not blinking).
  5. If you have a wireless router or Midco Wi-Fi pods connected, reboot that equipment as well by unplugging your devices from power and then plugging them back in.

You can test your connection by attempting to access a public website, such as

During and After Reboot

  • Your equipment may take up to 15 minutes to come back online. Most channels should be available for viewing after reboot; however, the menu, ON Demand and current guide information and other features may take up to 30 minutes to load. (It could take up to 24 hours to load all future guide information.)
  • Non-TiVo DVRs and digital receivers: While program information is loading, your guide will display programs as “To Be Announced.” If you’ve set up a parental controls PIN, you may need to enter the PIN to view channels.
  • DVRs: If a recording is in progress when you reboot your DVR, the recording will resume when the DVR restarts.

If you are still having problems after your equipment reboots, contact us.

More App Features

Order Pay-Per-View

Select PPV events are available for order via the My Account app.

Get PPV ordering help

Change Account Settings

Need to modify or add a phone number to your account? You can make certain account profile updates right in the My Account app.

Edit account settings in app


I’m not signed up for My Account yet. Can I sign up with the app?

Yes, you can sign up for My Account through the app. Download the app. On the login screen, tap Register Now!

I’m having trouble with my services. Can I get support with the app?

Yes, you can troubleshoot your services on the app.

  • Find support: From the Home screen, scroll down to the Support section. Select View Support Information. Select the Support topic that best answers your concern.
  • Troubleshoot service: Tap on the Services icon in the navigation bar. Select the service you’re having trouble with. Click on the underlined Troubleshoot text.
  • Contact our team: From the app Home screen, tap the speech bubble icon in the upper left corner. Select Live Chat.
    • You can also scroll down to the Support section on the Home screen. Select the Contact us box. You will be directed to our contact page where you can choose whether you would like to live chat, text or call our team.

Can I upgrade or downgrade my services via the app?

To upgrade or downgrade your services, contact us at or 1.800.888.1300.

Can I shop for new services on the app?

Current customers should visit or call 1.800.888.1300 for service orders. New customers should visit or call 1.800.888.1300.

Need More Help?

Quick Links: Make a Payment , Payment Due Date , Access My Account

Quick Links:
Make a Payment
Payment Due Date
Access My Account

Let's Chat

Online Chat

We'd Love to Talk

Text 64326


1 My Account functions may vary by your services and service area. Not all online My Account functions are available in the My Account App. 2 Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc.

My Account App | Midco Account & Billing Support (2024)


How to reset Midco router? ›

With your modem still powered on, find the Reset button on the back of your modem. Use a paper clip or pen to press Reset for 10 seconds. Give your modem some time to reconnect. Your modem is ready when the lights are solid (not flashing).

Where can I pay my Midco bill? ›

Phone: Call 1.800. 888.1300 to pay with your credit card, checking or savings account. Mail: Send your check with your statement stub or name and account number to: Midco, PO Box 5010, Sioux Falls, SD 57117.

How do I cancel my Midco account? ›

If you want to cancel services, please call us at 1.800. 888.1300. Service disconnects are not available online.

How much does Midco internet cost? ›

Midco Fiber Internet Plan Options
Internet plansPriceMore information
Midco Fiber Internet 1 Gig$74.95 per month800-888-1300
Midco Fiber Internet 500$64.95 per month800-888-1300
Midco Fiber Internet 200$54.95 per month800-888-1300
Midco Fiber Internet 100$44.95 per month800-888-1300
3 more rows

How do I reset my router when the Internet is down? ›

Router issues are among the most common causes of internet outages, but they're also usually some of the easiest to fix. Rebooting your Wi-Fi router -- and potentially your modem, too -- can be as simple as unplugging it, waiting about 30 seconds and plugging it back in.

Where can I find my Midco account number? ›

You'll need a few things before getting started.
  1. Your Midco account number from the first page of your Midco statement.
  2. Your PIN, which may be a Midco-issued PIN.

How do I reset my Midco password? ›

Log in to My Account or the My Account app. Tap Account. Tap Password Reset. Then Reset Password.

What is the Midco late fee? ›

Midco must receive your full payment on or before your due date, or a $10 late fee will apply.

Does Midco have a cancellation fee? ›

If you discontinue all Midco services prior to the end of the three-year term set out in this agreement, you will be assessed an early termination charge equal to $5 per month for each remaining month in the agreement.

How do I talk to someone at Midco? ›

The toll-free Midco phone number to connect with the company is 1-800-888-1300. Similarly, the Midco customer service number is 1-605-330-4083 if you are trying to reach out for general information about the company and its services.

Does Midco have an app? ›

In addition to My Account online, you can also access your account through the Midco My Account App. Manage your account from your phone using your login details for My Account online.

How much should I pay for my internet? ›

How much does the average person spend on internet? The average person spends around $50/mo. on their internet bill before taxes and fees. With equipment and other charges, the cost can increase to $60–$75/mo.

How much does it cost to rent a modem from Midco? ›

Services may not be available in all areas, and some restrictions apply. Visit to check serviceability, or contact us at 1 Customer is responsible for modem purchase or lease required for Midco internet. Modem lease price is $9 for standard modem or $11 for Midco Wi-Fi.

How much is basic cable with Midco? ›

Basic Cable .......... .. .. ......... . .... $64.95 PER Mo.

How do you reboot or reset a router? ›

Routers are generally simple to reboot — just turn it OFF or unplug it, then turn it ON or plug it back in after 10 seconds or so.

Why isn't my Midco Wi-Fi working? ›

For All Devices

Reboot your modem. If you have a wireless router, reboot that as well. Check if there is an outage in your area. If you still can't get connected, contact us.

How do I reset my Wi-Fi router? ›

Locate the Reset button on the back of your router. With the router powered on, use the pointed end of a paperclip or similar object to press and hold the Reset button for 15 seconds. Wait for the router to fully reset and power back on.

How to reset Midco box? ›

Reset Cable Box
  1. Unplug the power cord from the back of your cable box or at the wall outlet for 15 seconds.
  2. Reconnect the power.

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